Can I change or add information to my account?
What email address should I provide?
Can I change my password?
What if I forget my password?
How do I register for a program?
How do I remove a course if I change my mind?
Why isn't there a BOOK button for the course I want?
How do I get added to a waitlist?
What can I do if I get the message – Error! The client is below the minimum age for the course?
How do I transfer or withdraw from a program?
Will I receive a confirmation receipt?
How do I cancel my registration once I have completed my registration?
COMMUNITY PROGRAMS REFUND AND CANCELLATION:
Registration deadlines vary with each program. Programs with insufficient enrollment may be cancelled one week prior to start date. Community Programs reserve the right to cancel or change a program as necessary. Refunds will only be issued in case of cancellation. To compensate for any cancelled classes during the course, the program may be extended. If this is not possible, a partial rebate will be available to those enrolled. All refunds, except if a class is full or cancelled, are subject to the current administration fee. In case of credit card refund request, the information of the same credit card which was used to make the original purchase must be provided.
AQUA-FIT REGISTRATION POLICIES
Booking Policy: First day of registration up until 7 days before course starts.
Cancellation Policy: No refund if less than 7 days before course start date and time.
Refundable if 7 days before course start date and time, minus the administration fee.
Transferable within the same session, pending availability (no fee).
Medical withdrawal is allowed with proof of medical note, prorated for remaining classes at the time of notification.
Administration Fee: $10.00
Booking Policy: Pre-purchase is 30 days maximum
Cancellation Policy: Not transferable.
Not refundable. *Exceptions made with proof of medical note or change of address.
Bookings and Rentals
Booking Policy: Last minute bookings are allowed, pending availability.
Cancellation Policy: No refund if less than 7 days before booking start date and time.
Full refund if 7 days before booking start date and time.
Drop-in Fitness Classes
Booking Policy: Half of the spaces in drop-in classes are bookable by members. They can book 48 hours in advance, up until 2 hours before the start of the class. The remaining drop-in spaces can be booked on arrival 2 hours before the start of the class.
Cancellation Policy: Cancellations of bookings must be made at least 2 hours prior to the start of the class. If a member does not show up for 3 bookings within one year, they will be unable to continue to use the pre-booking service.