Help

How to Register as a New Guest

How to add a Family Member

How to add Family Members for Recreation Program

Can I change or add information to my account?

  • Sign in and go to the “Edit Profile" page.
  • Here you can update your Personal details, Contact details, and Address. Press the “update” button to save any changes.
  • Click on the “Groups” tab to add new family members to your family account. If you would like to have a family group created, please call 780-929-7946.

What email address should I provide?

  • Provide an email address that you would like your account sign-in information sent to.
  • If you forget your account sign-in information, click the LOGON button and ‘click here’ to request a password reset link.
  • If you have any questions about your account, please call the Aqua-Fit Centre at 780-929-7946 during regular business hours.

Can I change my password?

  • Click the "LOGON" tab at the top of the screen.
  • Enter your Email Address and Password
  • Select “Change Password” on the left hand of the screen and enter your current password, your new password and confirm password.
  • Click “Change password”

What if I forget my password?

  • If your email address is in our database, you can click on the “LOGON” button at the top of the screen, then select ‘click here’ if you have forgotten your password. Type in your email address and click ‘Send’. You will receive an email with a link to reset your password.
  • Please call the Aqua-Fit Centre at 780-929-7946 during regular business hours to add your email address to your account.

How do I register for a program?

  • You can search for courses by clicking the ‘Aqua-Fit Centre’, ‘Community Programs’ or ‘Chantel Berube Youth Centre’ on the homepage of the website.
  • A new screen will open to search courses by subsection. Once you have selected the appropriate subsection a new window will appear.
  • You can either Click ‘Registration’ to register for a program or click ‘Interested to know more’ to view the course details.
  • Once you are on the registration page you can search for courses by ‘course type’, ‘course ID #, or by the ‘search’ box. Click ‘Search’
  • Click the ‘details’ button. The sign-in screen will display.
  • Enter your account information and click ‘Log On’
  • Select the person you wish to book into the course and select “book”.
  • The selected course will be added to the cart.
  • You can click “Continue Shopping” to add other courses to your cart for you and your family or you can click the “Checkout” button to process payment and confirm your registration(s). A receipt will be emailed.

How do I remove a course if I change my mind?

  • Once you select a course and add it to your cart. You can remove the course by clicking the “Cart” at the top of the screen.
  • Select the course you would like to remove from the drop down box.
  • A new window will open with the course information. You can then select the ‘REMOVE’ button.

Why isn't there a BOOK button for the course I want?

  • Not every program is available for online registration. The program may have already started and is not accepting late registrations, or it may be full. To inquire about a course that isn't available online, please call the Aqua-Fit Centre at 780-929-7946 during regular business hours.

How do I get added to a waitlist?

  • If the selected course is full. Please call the Aqua-Fit Centre at 780-929-7946 for pool related programs or the Community Program Coordinator at 780-929-2099 for Community programs.

What can I do if I get the message – Error! The client is below the minimum age for the course?

  • Your account information may not be complete, or the information on your account may be incorrect. To review your personal information, Click LOGON at the top of the screen, provide your sign-in information, and click ‘Edit Profile’. From here, you can verify your account information and make any changes.
  • The age limit is set within the program and if you do not meet the required age at the time of registration, a message displays to let you know you will not be able to register. Our programmers design the programs based on the needs of specific ages. This enables us to provide quality programs for customers within a certain age category. Please call the Aqua-Fit Centre at 780-929-7946 for pool related programs or the Community Program Coordinator at 780-929-2099 for Community programs, with any questions regarding this policy.

How do I transfer or withdraw from a program?

  • To transfer or withdraw from a course, please call the Aqua-Fit Centre at 780-929-7946 for pool related programs or the Community Program Coordinator at 780-929-2099 for Community programs.

Will I receive a confirmation receipt?

  • Your receipt will automatically be emailed to you if your Email address is in our system - see the “Edit Profile' page to verify.

How do I cancel my registration once I have completed my registration?

  • All cancellations must be made through the Recreation, Parks & Culture department. Please call the Aqua-Fit Centre at 780-929-7946 for pool related programs or the Community Program Coordinator at 780-929-2099 for Community programs.

COMMUNITY PROGRAMS REFUND AND CANCELLATION:

Registration deadlines vary with each program. Programs with insufficient enrollment may be cancelled one week prior to start date. Community Programs reserve the right to cancel or change a program as necessary. Refunds will only be issued in case of cancellation. To compensate for any cancelled classes during the course, the program may be extended. If this is not possible, a partial rebate will be available to those enrolled. All refunds, except if a class is full or cancelled, are subject to the current administration fee. In case of credit card refund request, the information of the same credit card which was used to make the original purchase must be provided.

  1. TOWN CANCELLED PROGRAMS: 100% refund or pro-rated refund.
  2. WITHDRAWAL: If withdrawing more than 7 days before the course start date, the refund will be issued less the current administrative fee. If withdrawing within 7 days to the course start date, refunds will be granted only when medical circumstances arise.
  3. MEDICAL WITHDRAWAL: Refund requests due to medical reasons must be accompanied by a Doctor’s Certificate. The amount of the refund will be prorated for the remaining classes on the date indicated in the medical slip. The current administrative fee will be applied to all refunds, full fee or pro-rated.

AQUA-FIT REGISTRATION POLICIES

Programs

Booking Policy: First day of registration up until 7 days before course starts.

Cancellation Policy: No refund if less than 7 days before course start date and time.

Refundable if 7 days before course start date and time, minus the administration fee.

Transferable within the same session, pending availability (no fee).

Medical withdrawal is allowed with proof of medical note, prorated for remaining classes at the time of notification.

Administration Fee: $10.00

Memberships

Booking Policy: Pre-purchase is 30 days maximum

Cancellation Policy: Not transferable.

Not refundable. *Exceptions made with proof of medical note or change of address.

Bookings and Rentals

Booking Policy: Last minute bookings are allowed, pending availability.

Cancellation Policy: No refund if less than 7 days before booking start date and time.

Full refund if 7 days before booking start date and time.

Drop-in Fitness Classes

Booking Policy: Half of the spaces in drop-in classes are bookable by members. They can book 48 hours in advance, up until 2 hours before the start of the class. The remaining drop-in spaces can be booked on arrival 2 hours before the start of the class.

Cancellation Policy: Cancellations of bookings must be made at least 2 hours prior to the start of the class. If a member does not show up for 3 bookings within one year, they will be unable to continue to use the pre-booking service.

If you have any further questions, please contact the Aqua-Fit Centre at 780-929-7946